1. Account Issues
If you’re having trouble accessing your account or need to update your details (such as payment information), you can reach out via email or phone, and we’ll assist you in accordance with the UK’s Data Protection Act 2018 and GDPR regulations.

2. Payment Inquiries
For issues regarding payments, such as delays or discrepancies, our support team is available to resolve your concerns. Please note that all payments are processed in compliance with the UK’s Consumer Rights Act 2015 and HMRC regulations. Payments will be handled securely, and we ensure your personal financial details are protected.

3. Platform Features
If you need help using the platform, setting up SmartLinks, or managing product promotions, our team can guide you. We also ensure that our platform adheres to UK advertising standards set by the Advertising Standards Authority (ASA) and the Competition and Markets Authority (CMA), including the requirement for proper disclosures on sponsored content and promotions.

Your Rights Under UK Law

Data Protection: Your personal data is protected under the UK GDPR and Data Protection Act 2018. You have the right to access, modify, or request the deletion of your data at any time. To make such a request, please contact us via email.

Complaints: If you believe that your rights have been violated or that your personal data has been mishandled, you can lodge a complaint with us or directly with the Information Commissioner’s Office (ICO).